Relationship Banker - Maryland North Market

Bank of America • Baltimore, MD

1h • Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through client connections and responsible growth. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The position is based at designated financial centers in the Maryland North Market and follows the bank’s in-office culture. It is a 1st-shift role scheduled for 40 hours per week, with weekend and/or extended hours possible and potential scheduling at another financial center within a reasonable distance.

Requirements

• High School Diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Collaborates effectively and builds and nurtures strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions using self-service technology, including ATMs, online banking, and mobile banking.
• Strong critical thinking and problem-solving skills to meet client needs.
• Willingness to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to focus on results while acting in the client’s best interest.
• Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• 40 hours per week; 1st shift.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.
• Skills: adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities and process client cash transactions accurately and efficiently as needed.
• Engage clients in the lobby, educate them about self-service resources, and assist them with transactions.
• Understand clients’ financial and life priorities and connect them to solutions that meet their goals.

Benefits

• Benefits-eligible role.
• Access to paid time off.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED