Relationship Banker - Fairview Park, Crocker Park, 117th & Western, Ohio City and Carnegie & 79th

Bank of America•Rocky River, OH

18d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through client connections and responsible growth. This role engages clients in the lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The role also contributes to an inclusive, collaborative, in-office culture and supports clients, teammates, communities, and shareholders. The position is based at the listed Cleveland financial center locations. It is a 40-hour-per-week, first-shift role. The employee must be able to work weekends and/or extended hours and may be scheduled at any financial center within a reasonable distance. Pay is $25.00–$26.77 per hour; offers depend on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines and applicable laws and regulations.
Ability to manage time and capacity efficiently and focus on results in the client’s best interest.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby, educate and assist them with self-service banking transactions, and process cash transactions accurately and efficiently as needed.
Learn clients’ financial and life priorities through in-depth conversations and connect them to solutions that meet their goals.