Relationship Banker/Sr. Relationship Banker - Jennersville

Truist Bank • London Grove Township, PA

2d

About The Position

The Relationship Banker/Sr. Relationship Banker provides an industry-leading client service experience in person and by phone by developing and expanding new and existing client relationships. The role offers financial solutions based on consultative conversations and refers clients to other business partners for additional growth opportunities. The banker is cross-trained to perform teller duties as needed.

The position handles routine client maintenance, problem resolution, and sales across deposit, credit, convenience, and other products and services. It supports individual and branch service and sales targets, identifies client needs, advises on consumer lending options, and takes loan applications. The role also follows internal controls, operational procedures, and risk-management policies, and participates in Truist Retail Community Bank Leadership Routines and relevant sales, service, and product training.

This is a regular position with a first-shift schedule. The role may require weekend or extended hours, travel to address temporary staffing needs, and occasional overnight travel. The position is based in Jennersville; a specific workplace arrangement is not stated.

Requirements

• High school diploma or equivalent education.
• Two years of client sales and service experience.
• Experience sourcing and prospecting for new clients and building client relationships.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Demonstrated proficiency with basic computer applications, such as Microsoft Office.
• Achieve SAFE (Mortgage Licensing Act) compliance within 30 days of employment, including applicable registration and NMLS background-check requirements, and meet ongoing regulatory requirements.
• Ability to multitask under time constraints.
• Ability to travel as required to accommodate temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnight stays may be required.

Nice To Haves

• Associate’s degree or higher.
• Demonstrated ability to handle multiple priorities under time constraints.
• Excellent verbal and written communication skills.
• Ability to respond professionally while providing a high level of service quality.
• Experience discussing, recommending, and selling deposit, credit, and retirement products to consumer and small-business clients.
• Demonstrated ability to meet or exceed sales goals.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Provide client service in person and by phone, developing, expanding, and retaining client relationships.
• Handle routine client maintenance requests, resolve problems, and perform sales functions involving deposit, credit, convenience, and other products and services.
• Contribute to individual and branch client-service and sales targets by offering products and services.
• Conduct consultative conversations and address or refer complex client needs and financial goals to internal specialists.
• Participate in Truist Retail Community Bank Leadership Routines.
• Build sales techniques and product knowledge through meetings, training classes, and web-based learning.
• Advise clients on consumer lending options and take loan applications.
• Follow internal controls, operational procedures, and risk-management policies, and stay informed about policy and procedure changes.
• Engage clients courteously during transactions, uncover their needs, handle teller transactions as needed, and help clients navigate the branch.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation in the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED