Relationship Banker/Sr. Relationship Banker - Jennersville

Truist Bank•West Grove, PA

About The Position

Responsible for providing an industry-leading client service experience in person and by phone through developing and expanding new and existing client relationships. Provides financial solutions based on consultative conversations and referrals to business partners for additional growth opportunities. The role is cross-trained to perform teller duties as needed. The position includes advanced routine client maintenance, problem resolution, and sales activities involving deposit, credit, convenience, and other products and services. The banker contributes to individual and branch client-service and sales targets, supports consultative sales conversations and referrals, participates in Truist Retail Community Bank Leadership Routines, and advances product and sales knowledge through meetings and training. The role also advises on consumer lending options, takes loan applications, follows operational and risk controls, and helps clients navigate the branch, including handling teller transactions.

Requirements

High school diploma or equivalent education.
Two years of client sales and service experience.
Experience sourcing and prospecting for new clients and building client relationships.
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
Proficiency in basic computer applications such as Microsoft Office.
Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment, including applicable registration and NMLS background-check requirements; must also meet ongoing regulatory requirements.
Ability to multitask under time constraints.
Ability to travel as needed to accommodate temporary staffing requirements, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

Associate's degree or higher.
Demonstrated ability to handle multiple priorities under time constraints.
Excellent verbal and written communication skills.
Ability to respond professionally while maintaining a high level of service quality.
Experience discussing, recommending, and selling deposit, credit, and retirement products to consumer and small-business clients.
Demonstrated ability to meet or exceed sales goals.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide high-quality client service in person and by phone while developing, expanding, and retaining client relationships.
Handle routine client maintenance requests, resolve problems, and perform sales functions involving deposit, credit, convenience, and other products and services.
Contribute to client-service and individual and branch sales targets by offering suitable products and services.
Conduct consultative conversations and act on or refer complex client needs and financial goals to internal specialists.
Participate in Truist Retail Community Bank Leadership Routines.
Develop sales techniques and product knowledge by attending meetings, training classes, and web-based learning.
Advise clients on consumer lending options and take loan applications.
Follow internal controls, operational procedures, and risk management policies; stay informed about policy and procedure changes.
Engage clients in courteous conversation, conduct transactions, uncover needs, handle teller transactions as needed, and help clients navigate the branch.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated by hire date and employment status
10 sick days, prorated
Paid holidays
Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan