Relationship Banker II - West Memphis Branch

Regions Bank • West Memphis, AR

3d • Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works well as part of a team, identifies customer needs, and communicates effectively.

The position works to achieve branch targets, build customer relationships, acquire new customers, and provide a consistent customer experience. It also involves educating customers about consumer and business banking products and digital banking solutions, resolving customer issues, and referring customers with complex needs to internal experts. The Relationship Banker II follows bank procedures and applicable laws and regulations, and is responsible for sound banking practices and operational risk awareness. The role requires NMLS registration, time tracking for hours worked beyond 40 per week, and is eligible for overtime and incentive compensation.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong relationship-building skills.
• Strong communication skills and customer focus.

Nice To Haves

• Bachelor’s degree.
• Life Insurance License.
• One year of cash-handling, banking, and/or customer service experience.

Responsibilities

• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• Conduct outbound phone calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
• Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
• Educate customers about mobile, online, ATM, and other emerging digital banking offerings.
• Provide a consistent customer experience, which may include greeting customers and processing transactions.
• Own and resolve customer issues.
• Refer customers with complex financial goals and needs to an internal team of experts.
• Follow bank processes, procedures, laws, and regulations, and complete duties delegated or assigned by the Branch Manager.
• Help ensure sound banking practices, including managing, identifying, and reporting operational risks.
• Track time worked in excess of 40 hours per week.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED