Relationship Banker II - Japantown - San Jose, CA

U.S. Bank•San Jose, CA

9d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, providing counsel with a digital-first mindset. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to each customer’s goals. The role includes proactive outreach and follow-up, helping customers use digital and self-service banking options, and providing an accurate, consistent client experience. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, process basic transactions, and collaborate with branch team members and partners. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role works from a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Must meet and maintain NMLS registration requirements, including satisfactory criminal background and credit checks.
Must work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations to meet customer needs reactively and proactively.
Experience in the financial services industry.
Bilingual Japanese and English.

Responsibilities

Build and foster client relationships through proactive outreach, follow-up, and discovery of financial needs and banking channel preferences.
Identify and recommend solutions for new and existing clients based on their needs.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients on digital and self-service products and services.
Use available resources and technologies to optimize client experience and operational accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.