Relationship Banker II - Uptown Branch

Regions Bank•New Orleans, LA

7d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. Successful candidates are individually driven and competitive, work effectively as part of a team, identify customer needs, and communicate clearly. The position is based at the Uptown branch in New Orleans, Louisiana. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The role is eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week and is incentive eligible, including participation in commission and formulaic incentive plans. The listed job-range target minimum is $46,120.20 and the median is $55,160.00; actual pay varies based on factors including experience, skills, location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication and customer focus.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about digital banking solutions, including mobile, online, and ATM offerings.
Provide a consistent, optimal customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated and assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.