Relationship Banker II - Mulberry

Regions Bank•Waterloo, IA

3d•$43,814 - $52,402•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role focuses on delivering a strong customer experience, building customer relationships, and meeting branch targets. It is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works collaboratively toward team goals, identifies customer needs, and communicates effectively. The position is based in Waterloo, Iowa, and is incentive eligible. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication and customer focus.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls using customer and prospect lead lists to expand existing relationships and acquire new ones.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit products.
Educate customers on mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Take ownership of and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.