Relationship Banker II - Mulberry

Regions Bank•Waterloo, IA

2d•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is intended for candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works collaboratively with the branch team, and demonstrates strong customer focus and communication skills. The position is based at the Mulberry location in Waterloo, Iowa. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is incentive eligible and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
Make outbound calls using customer and prospect lead lists to expand customer relationships and acquire new customers.
Educate and advise customers about Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, and complete duties delegated and assigned by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.