Relationship Banker II - Alafaya Woods Branch - Oviedo
About The Position
At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs, then proactively offers suitable products, services, and guidance to help them achieve their financial goals. This role is intended for candidates with retail or sales experience who are interested in a banking career with opportunities for growth and development. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is overtime eligible under the Fair Labor Standards Act, with time tracking required for hours worked in excess of 40 per week. The position is based at the Alafaya Woods branch in Oviedo, Florida.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Excellent relationship-building skills.
- Strong communication skills and customer focus.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
- Bilingual English and Spanish.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
- Make outbound calls to customers and prospects using generated lead lists to expand customer relationships and acquire new customers.
- Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
- Educate customers about mobile, online, ATM, and other digital banking solutions.
- Provide a consistent customer experience, including greeting customers and processing transactions as needed.
- Take ownership of and resolve customer issues.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, and complete duties assigned or delegated by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
