Relationship Banker II - Cedar Falls

Regions Bank•Cedar Falls, IA

4d•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who want career growth, development, and upward mobility. Successful candidates are individually driven and competitive, work effectively as part of a team, identify customer needs, and communicate well. The position achieves branch targets by building customer relationships, advising customers on consumer and business banking products, and promoting digital banking options. It also provides an optimal customer experience, resolves customer issues, and refers complex needs to internal experts. The role requires compliance with bank procedures and applicable laws and regulations, including managing and reporting operational risks. It requires NMLS registration, tracks time worked beyond 40 hours per week, is overtime-eligible, and is incentive-eligible. The position is full-time and located at the Cedar Falls University Avenue location in Cedar Falls, Iowa.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective on Regions’ solutions.
Conduct outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated or assigned by the Branch Manager.
As a branch team member, support sound banking practices, including managing, identifying, and reporting operational risks.