Relationship Banker II - Cedar Falls
About The Position
At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and upward mobility. The position requires an individually driven and competitive associate who can also work as part of a team, identify customer needs, and communicate effectively. The Relationship Banker II helps achieve branch targets, develops customer relationships, explains Regions’ consumer and business banking products and services, and supports customers in using digital banking tools. The role also includes providing a consistent customer experience, resolving customer issues, referring complex needs to internal experts, and following applicable banking procedures and regulations. The position is full time, incentive eligible, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- Make outbound calls to customer and prospect leads to expand existing relationships and acquire new customers.
- Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
- Educate customers about mobile, online, ATM, and other digital banking solutions.
- Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
- Own and resolve customer issues.
- Refer customers to internal experts when complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help manage, identify, and report operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
- Commission incentive plan with potential earnings based on performance against defined metrics and goals.
- Formulaic incentive plan with potential earnings based on performance against defined metrics and goals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
