Relationship Banker II

North Easton Savings Bank • North Easton, MA

7d • Onsite

About The Position

North Easton Savings Bank’s Retail Division is focused on delivering exceptional customer service and building lasting relationships with customers and community partners. The Relationship Banker II uses knowledge of deposit and consumer loan products to shape the customer experience, provide financial education, and offer personalized solutions. The role also provides an opportunity to develop leadership skills and take on increased responsibility in branch operations.

The Relationship Banker II may take ownership of the branch when the Assistant Branch Manager or Branch Manager is absent, helping ensure smooth, secure, and efficient operations. The position supports customer and sales goals, develops junior bankers, and contributes to customer and branch growth. This is an office-based role with a rotating schedule from Monday through Saturday.

Requirements

• High school diploma or equivalent.
• Three to five years of proven success in a customer-focused banking role.
• Passion for customer service and ability to build rapport and trust quickly.
• Strong communication, interpersonal, and sales skills.
• Desire to develop continuously, take on leadership responsibilities, and learn new skills.
• Exceptional attention to detail, organization, and commitment to accuracy.
• Ability to maintain confidentiality and act with integrity.
• Availability to work a rotating schedule from Monday through Saturday.

Nice To Haves

• College coursework or degree preferred.
• Experience as a head teller seeking to develop skills in bank operations.

Responsibilities

• Greet and engage customers professionally, listen to their needs, and offer tailored financial solutions.
• Collaborate with the team to meet and exceed customer service and sales goals while maintaining high service standards.
• Address customer issues proactively and develop trusting customer relationships.
• Support the development of junior bankers and Relationship Banker I employees by providing guidance and training.
• Contribute to branch operational tasks, including audits, cash settlements, ATM management, and reporting.
• Identify opportunities to offer additional bank products and services to deepen customer relationships and support individual and branch-wide growth.
• Take ownership of branch operations in the absence of the Assistant Branch Manager or Branch Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED