Relationship Banker II - Coconut Grove Branch

Regions Bank•Miami, FL

20d•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively as part of a team, identifies customer needs, and communicates effectively. The position is based at the Coconut Grove branch in Coconut Grove, Florida. It is full time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. The posted compensation range lists a minimum of $48,426.21 and a median of $57,918.00. The role may participate in commission and formulaic incentive plans, with potential earnings based on performance against defined metrics and goals. Regions offers benefits to eligible associates, including paid vacation and sick time, a 401(k) with company match, medical, dental and vision benefits, disability benefits, health savings and flexible spending accounts, life insurance, parental leave, an employee assistance program, and an associate volunteer program.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Bilingual English and Spanish.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
Conduct outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, which may include greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are recognized.
Follow bank processes and procedures and applicable laws and regulations; complete duties delegated and assigned by the Branch Manager.
As a branch team member, support sound banking practices, including managing, identifying, and reporting operational risks.