Relationship Banker II - Carlyle Rd
About The Position
The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively as part of a team, identifies customer needs, and communicates well. The position works toward branch targets and goals, develops customer relationships and acquires new ones, advises customers on consumer and business banking products and services, and helps customers use digital banking tools. It may also involve greeting customers and processing transactions to provide a consistent customer experience. The banker owns and resolves customer issues, refers complex needs to internal experts, and follows bank procedures and applicable laws and regulations. The role includes tracking hours worked over 40 per week, is eligible for overtime under the Fair Labor Standards Act, and is incentive eligible. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. This is a full-time position at the Carlyle Road location in Belleville, Illinois. The stated target pay range is $46,120.20 to $55,160.00 USD, with eligibility for commission and formulaic incentive plans based on performance.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, on the phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods of time.
- Ability to lift up to 20 pounds.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
- Retail or sales experience.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- Conduct outbound calls using customer and prospect lead lists to expand existing customer relationships and acquire new ones.
- Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
- Educate customers about mobile, online, ATM, and other digital banking solutions.
- Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
- Own and resolve customer issues.
- Refer customers to internal experts when complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
- Commission incentive plan eligibility.
- Formulaic incentive plan eligibility.
- Overtime eligibility for hours worked in excess of 40 per week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
