Relationship Banker II - Marlborough

TD Bank • Marlborough, MA

9d • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and providing personalized banking solutions that support long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Working in a bank location, the role manages leads and conducts outreach to identify opportunities to help clients meet their financial objectives. The banker leads discovery across walk-in, appointment, and outbound interactions; listens actively; uses TD systems and tools to identify appropriate solutions and next steps; and follows through on commitments and partner referrals. The role provides tailored guidance across a broader range of banking products and services, handles more complex client scenarios, collaborates with partners, and engages clients on mortgage products and residential lending referrals.

The Relationship Banker II also serves as an advocate and primary point of accountability for client concerns, resolving issues where possible and escalating when needed. The role safeguards client and bank interests by following policies, operational procedures, AML requirements, authentication and documentation standards, and other regulatory requirements. As a team leader, the banker helps monitor workflow, prioritize tasks, and delegate responsibilities while supporting a collaborative, growth-oriented team environment.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management and outbound efforts at a bank location.
• Identify opportunities to acquire clients and deepen existing client relationships to support their financial objectives.
• Lead purposeful, goals-based discovery in walk-in, appointment, and outbound conversations; uncover expressed and unexpressed client needs through questioning and active listening.
• Use TD systems and tools to capture client information, identify appropriate solutions and next actions, and ensure consistent follow-through on commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with needs-based guidance, holistic recommendations, partner collaboration, and effective referral execution.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues end-to-end where possible and escalating when required.
• Balance client needs with risk and compliance requirements, accurately capture client information, and follow policies and procedures.
• Verify client identification, maintain data integrity, and follow AML, authentication, documentation, and regulatory standards.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Act ethically and in accordance with TD’s code of conduct, protecting clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; participate in performance and development activities and share insights and best practices.
• Contribute to a positive, inclusive team environment, collaborate with colleagues and partners, and demonstrate TD leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition programs
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards
• Online learning platform and mentoring programs
• Training and onboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED