Relationship Banker II - Marlborough

TD • Marlborough, MA

1d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, strong product knowledge, disciplined execution, and adherence to risk and regulatory standards.

The position works with clients through walk-in, appointment, and outbound interactions, using discovery and active listening to identify needs and recommend appropriate products and services. It provides guidance on a broad range of banking solutions, supports more complex client scenarios, accepts mortgage inquiries and refers clients for mortgage solutions, and coordinates with partners to support effective follow-through. The role also reinforces policies, procedures, and regulatory requirements and contributes to team workflow, collaboration, and a positive work environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and the ability to communicate clearly, concisely, and confidently with diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act and implementing regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and in-branch engagement.
• Identify opportunities to acquire new clients and deepen existing relationships in support of clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound opportunities, using active listening and purposeful discovery to uncover expressed and unexpressed needs.
• Use TD systems and tools to identify suitable solutions and next actions, accurately capture information, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios and provide needs-based guidance reflecting clients’ goals and financial positions.
• Collaborate with partners and ensure effective execution of referrals.
• Anticipate client needs through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Serve as a client advocate and primary point of accountability for concerns, resolving issues where possible and escalating them promptly when required.
• Maintain accurate client documentation and comply with policies, procedures, AML laws, authentication standards, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and contribute to team performance, knowledge-sharing, collaboration, and a positive work environment.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition programs.
• Potential eligibility for cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED