Relationship Banker II

Mascoma Bank • Woodstock, VT

3d

About The Position

Mascoma Bank is seeking a Relationship Banker II to join its Retail Team. The position serves as an initial point of contact for customers, providing daily banking assistance and an elevated level of service. The banker supports account openings and applications, promotes banking technology, discusses mortgage and lending options, and helps customers understand ways to manage their finances. The role emphasizes exceptional customer service, customer-first problem resolution, protection of confidential information, and adherence to bank policies and procedures.

Requirements

• 1–3 years of experience in retail banking.
• Knowledge of computers and strong typing skills.
• Strong written and verbal communication skills.
• Proficiency in problem-solving.
• Positive attitude and ability to work with people as part of a team.
• Flexibility in job schedules and work locations, including Saturdays and early-morning drive-up hours.
• Professional appearance, grooming, and dress consistent with Mascoma Bank’s appearance policy.
• Ability to maintain the confidentiality and privacy of customer information.
• Successful completion of background and credit screenings, conducted in accordance with applicable laws and industry regulations.

Nice To Haves

• College degree preferred.

Responsibilities

• Assist customers with daily banking needs, including deposits and withdrawals.
• Build and enhance customer relationships by resolving issues and identifying ways to improve customers’ financial lives.
• Explain relevant products and services and help customers choose options that make banking easier.
• Understand mortgage and home equity products and position them for customers throughout application and closing.
• Guide customers through account-opening and application processes and set expectations for managing their finances.
• Maintain a helpful, friendly, positive attitude and provide a strong customer experience.
• Take ownership of customer interactions and strive to resolve issues on the first contact.
• Keep the work area neat and orderly and secure negotiable and confidential records.
• Understand and follow Mascoma Bank policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operations, and personnel policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed