Relationship Banker II - Coconut Grove Branch

Regions Bank•Miami, FL

21d•$48,426 - $57,918•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to identify financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and upward mobility. The position calls for an individually driven and competitive team member with strong communication skills and the ability to identify customer needs. The position is based in the Coconut Grove branch in Coconut Grove, Florida. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), is eligible for overtime for hours worked over 40 per week, and is eligible for commission and formulaic incentive plans.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Bilingual in English and Spanish.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective on Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand customer relationships and acquire new customers.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit products.
Educate customers about digital banking solutions, including mobile, online, and ATM offerings.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.