Relationship Banker II - West Caldwell (40 hour)

TD • West Caldwell, NJ

5d • $25 - $34 • Onsite

About The Position

The Relationship Banker II is a customer liaison who delivers TD’s Brand promise through financial expertise and consultative advice about banking solutions. The role supports business growth by identifying appropriate TD products and services to help customers achieve their financial goals and strengthen their relationships with the bank. The banker serves as a subject matter expert in the store, builds and maintains customer relationships, identifies needs, makes product recommendations, and may facilitate loan application intake. The position requires active NMLS registration and includes customer service, sales, operational, compliance, and teamwork responsibilities.

The banker delivers personalized customer service and end-to-end financial guidance, including resolving customer concerns, leading lobby flow, supporting customers through life events, and educating them about self-service and digital banking. The role may include teller transactions and requires adherence to operational policies, risk controls, and applicable regulations. The banker also collaborates with colleagues and partner bankers, contributes to team performance and a positive work environment, and takes part in ongoing development and training.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience working with customers and/or in sales.
• Must maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Superior customer service skills.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.
• Must meet eligibility requirements for employment with a covered financial institution and registration as a registered mortgage loan originator.
• Satisfactory criminal background check and credit report check, along with required applicant statements or certifications regarding government agency or authority findings.
• Ability to perform the position’s listed physical activities, including prolonged sitting or standing, occasional walking and lifting, and continuous concentration and use of standard office equipment.

Nice To Haves

• Two-year degree preferred.
• Teller experience preferred.
• Notary license preferred.

Responsibilities

• Serve as a subject matter expert for customers and colleagues on TD products, services, policies, and procedures, including personal and business banking.
• Assess customer needs, recommend appropriate products and services, explain their features and benefits, and make referrals to partner bankers when appropriate.
• Build and nurture customer relationships through active listening, consultative conversations, customer outreach, and use of Customer Relationship Management tools.
• Deliver personalized, end-to-end customer advice and service, resolve customer issues, provide proactive insights, and support customers through challenging times and life events.
• Lead lobby activity by welcoming customers, identifying initial needs, managing customer flow, and directing customers to appropriate assistance.
• Educate customers about self-service and digital banking options and provide information and tools to support their financial goals.
• Engage customers in conversations about loan products and facilitate application intake; maintain active NMLS registration.
• Perform a variety of teller transactions as needed, including check cashing, deposits, transfers, and withdrawals, while following fraud mitigation and operational procedures.
• Comply with applicable laws, regulations, bank policies, and risk and control procedures, including requirements related to the Bank Secrecy Act and Patriot Act.
• Ensure transactions, documentation, and business processes are accurate, timely, and consistent with customer intentions and regulatory requirements; escalate non-standard or high-risk matters as needed.
• Contribute to business objectives and operational excellence while maintaining strong customer service and acting as a brand ambassador.
• Participate in team activities, knowledge sharing, coaching, performance development, and continuous improvement; communicate relevant updates and support a positive, equitable work environment.
• Provide community services, including financial education classes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED