Relationship Banker I - ID-Caldwell

U.S. Bank • Caldwell, ID

6d • $20 - $23 • Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide advice and address customers’ banking needs. The role involves assessing customer needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions based on individual goals.

The Relationship Banker proactively contacts and follows up with clients, learns their financial needs and channel preferences, and communicates solutions to new and existing customers. The position maintains working knowledge of consumer and business banking products and services, provides a consistent client experience, greets clients, processes basic transactions, opens consumer and business accounts, completes service requests, and submits credit applications. The banker also educates clients about digital and self-service products, collaborates with branch team members and partners, and uses available resources and technology to deliver accurate, operationally excellent service.

The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

• High school diploma or equivalent.
• Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
• Ability to obtain and maintain NMLS registration, including required criminal background and credit checks.
• Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to explore and identify customers’ true needs while leveraging a digital-first mindset.
• Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
• Experience in the financial services industry.

Responsibilities

• Build and foster client relationships through proactive outreach and follow-up.
• Ask questions to understand customers’ financial needs and banking channel preferences.
• Identify and communicate appropriate solutions for new and existing clients.
• Maintain working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent client experience, greet clients, and process basic transactions.
• Collaborate with branch team members and partners to serve clients.
• Open consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients about digital and self-service products and services.
• Use available resources and technology to optimize the client experience and ensure operational excellence and accuracy.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED