Relationship Banker II - Kean (40 hour) Preferred Bilingual/Spanish

TD • Union, NJ

6d • $25 - $34 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and delivering personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based at a bank location, the banker manages leads and conducts outbound outreach, engages clients across walk-in, appointment, and outbound opportunities, and identifies ways to help clients meet their financial objectives. The role provides tailored guidance across a broader range of products and services, supports complex client scenarios, engages clients on mortgage products and referrals, and coordinates with partners to ensure effective follow-through.

The role also serves as an advocate and primary point of accountability for client concerns, supports relationship growth and retention, and safeguards clients and the Bank by following policies, procedures, AML requirements, and other regulatory standards. The position includes team leadership responsibilities such as monitoring workflow, prioritizing tasks, and delegating responsibilities.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, along with required statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.
• Bilingual Spanish preferred.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management and outbound efforts at a bank location.
• Identify opportunities to deepen client relationships and help clients meet their financial objectives.
• Conduct purposeful, goals-based discovery across walk-in, appointment, and outbound interactions; listen actively and capture client information accurately.
• Use TD systems and tools to identify appropriate solutions and next actions, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on a broad range of products and services, explaining options, benefits, and risks.
• Manage complex client scenarios and make recommendations reflecting clients’ goals and financial positions; collaborate with partners and execute referrals effectively.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities as applicable.
• Ensure continuity of the client experience and connect clients with TD’s broader network of expertise.
• Follow and reinforce policies, procedures, and regulatory requirements; maintain accurate documentation and strong risk awareness.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues or escalating them promptly.
• Lead client acquisition, retention, and relationship growth for the bank location.
• Balance client needs with risk and compliance requirements and accurately capture client information.
• Maintain compliance with operational guidelines and regulations, AML laws, identity verification, authentication, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Exercise sound judgment in complex situations and act in accordance with TD’s code of conduct and ethical standards.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; contribute to team development and share insights and best practices.
• Collaborate with colleagues and partners, embrace different perspectives, and demonstrate TD Way leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including possible cash and/or equity incentive awards through an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED