Associate Banker II - Kean (40 hour) Preferred Bilingual/Spanish

TD • Union, NJ

6d • $24 - $31 • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by supporting clients with everyday banking transactions and basic consumer account opening and maintenance. The role builds meaningful client relationships through accurate, confident service, needs-based conversations, and referrals to appropriate partners, while adhering to risk, regulatory, and compliance standards.

As a first point of contact and hospitality ambassador for the financial center, the Associate Banker II guides client flow, handles inquiries, and resolves routine issues. The role uses knowledge of banking products, services, and digital capabilities to educate clients, identify needs, recommend or connect clients to solutions, and support their financial goals. It also performs a broad range of client transactions and multi-step activities within established financial limits, recognizes risks and discrepancies, and escalates non-standard concerns as appropriate.

The position is based in Union, New Jersey, and is listed for 40 hours. Scheduled work may include evenings, weekends, and holidays. TD provides job-related training and onboarding, along with development conversations, an online learning platform, and mentoring programs.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work and work independently within deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.
• Bilingual Spanish.

Responsibilities

• Manage in-person and phone client flow and serve as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
• Complete everyday banking transactions accurately and efficiently, and support basic consumer account opening and maintenance.
• Build trust through personalized, client-first interactions and advocate for clients with empathy and integrity.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists when appropriate.
• Identify client needs and opportunities, initiate referrals, and conduct proactive outreach, including scheduling appointments for consumer account needs.
• Use product knowledge, insights, tools, and resources to evaluate and recommend client solutions.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Follow company guidelines, AML laws, regulatory requirements, identification verification, authentication, documentation, and data-integrity standards.
• Identify discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED