Relationship Banker II - Colorado Blvd - Denver, CO

U.S. Bank National Association•Denver, CO

26d•$27 - $33•Onsite

About The Position

Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, providing counsel while adopting a digital-first approach. They assess customers’ banking needs, obtain and process customer and account information, explain and demonstrate deposit and loan products and services, and recommend solutions tailored to individual goals and needs. The role includes proactive outreach and follow-up; identifying solutions for new and existing clients; maintaining knowledge of consumer and business banking products, services, and digital offerings; greeting clients and processing basic transactions; and collaborating with branch team members and partners. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, educate clients about digital and self-service tools, and use available resources and technologies to deliver an accurate, effective client experience. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check. Failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically, at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to meet and maintain NMLS registration requirements, including required criminal background and credit checks.
Ability to work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to learn clients’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing clients based on their needs.
Engage and communicate effectively with clients.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide an optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging digital products and self-service technologies.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
Maintain required NMLS registration under the S.A.F.E. Act and Regulation Z.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.