Relationship Banker I - Athens Main Branch - Athens AL

Regions Bank • Athens, AL

1d • Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person on the cash line and over the phone, while helping customers improve their financial wellness. The role builds personal connections during transactions, identifies ways the bank can meet customer needs, and helps resolve customer service inquiries from start to finish. It is an opportunity for candidates with prior teller, limited banking, or some retail sales experience to begin a banking career with opportunities for growth and development.

The successful candidate is ambitious and adaptable, has strong communication and personalized customer-service skills, and is interested in educating customers about banking options. The role is based at the Athens West Green Street Main location in Athens, Alabama. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act when applicable. The target pay range lists a minimum of $39,601.10 and a median of $46,880.00; actual compensation varies based on factors including experience, skills, location, and performance.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer-service experience.

Responsibilities

• Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop relationships with customers and stay informed about their relationship with the bank.
• Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
• Assist branch and team members with basic tasks to resolve customer problems.
• Refer customers to internal experts when more complex financial goals or needs are identified.
• Follow bank processes, procedures, applicable laws, and regulations; complete duties assigned by the Branch Manager and help manage, identify, and report operational risks.
• Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls to customers and prospects using generated lead lists to educate them about emerging technology and assist with their financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Incentive plan with potential earnings based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED