Relationship Banker I - Jonesboro Main Branch

Regions Bank•Jonesboro, AR

1d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role focuses on building personal connections while processing transactions, identifying ways Regions can meet customer needs, and resolving customer service inquiries. It is suited to candidates interested in beginning a banking career with opportunities for growth and development. The position is based at the Jonesboro Main Branch in Jonesboro, Arkansas, and is incentive eligible, with overtime eligibility under the Fair Labor Standards Act for hours worked in excess of 40 per week. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank. The role handles teller transactions and basic service requests, develops customer relationships, explains consumer products and digital banking options, and refers complex needs to internal experts. The Relationship Banker follows applicable policies, procedures, laws, and regulations and contributes to branch goals and sound banking practices.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager; help ensure sound banking practices and identify and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and assist with financial needs.