Relationship Banker II - Collierville Main Branch

Regions•Collierville, TN

3d•$43,814 - $52,402•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and upward mobility. Successful candidates are individually driven and competitive, work effectively as part of a team, identify customer needs, and communicate effectively. The position is based at the Collierville Main branch in Collierville, Tennessee. It is full time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act. The role requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication skills and customer focus.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective on Regions’ solutions.
Conduct outbound calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
Educate customers about digital banking options, including mobile, online, and ATM offerings.
Provide a consistent customer experience, which may include greeting customers and processing transactions so they can bank when, where, and how they choose.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated and assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.