Relationship Banker I - S Boulder Hwy Smith's (38hrs) Bilingual English and Spanish
About The Position
Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide guidance and identify banking solutions aligned with each customer’s needs. The role involves establishing trust, gathering and processing customer and account information, explaining deposit and loan products and services, and making appropriate recommendations. The banker proactively contacts and follows up with clients, learns their financial needs and preferred banking channels, provides a consistent client experience, and processes basic transactions. The role also includes opening consumer and business accounts, completing service requests, submitting credit applications, and educating clients about digital and self-service tools. Bankers work collaboratively with branch colleagues and use available resources and technology to deliver accurate, operationally excellent service. This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The position requires working from a U.S. Bank location on all scheduled workdays and business-level proficiency in reading, writing, and speaking both Spanish and English.
Requirements
- High school diploma or equivalent.
- Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
- Business-level proficiency in reading, writing, and speaking Spanish and English.
- Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including required background and credit checks.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to engage and communicate effectively with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Proven customer service and interpersonal skills.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to explore and identify customers’ needs while using a digital-first mindset.
- Basic proficiency in making appropriate recommendations that meet customer needs, reactively and proactively.
- Financial services industry experience.
Responsibilities
- Build and foster customer relationships through proactive outreach and follow-up.
- Ask questions to understand customers’ financial needs and banking channel preferences.
- Engage and communicate with customers to identify solutions for new and existing clients.
- Maintain working knowledge of consumer and business banking products and services, including digital offerings.
- Provide a consistent customer experience, greet clients, and process basic transactions.
- Collaborate with branch team members and partners to serve customers.
- Open consumer and business accounts, complete service requests, and submit credit applications.
- Educate customers about digital and self-service products and services.
- Use available resources and technologies to optimize customer experience and provide accurate, operationally excellent service.
Benefits
- Medical, dental, and vision healthcare
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
