Relationship Banker I - S Boulder Hwy Smith's (38hrs) Bilingual English and Spanish

U.S. Bank•Henderson, NV

5d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide counsel and meet customers’ banking needs. The role involves establishing trust, collecting and processing customer and account information, explaining deposit and loan products and services, and recommending solutions tailored to customers’ goals. The banker conducts proactive outreach and follow-up, learns about customers’ financial needs and channel preferences, and provides a consistent client experience, including greeting customers and processing basic transactions. The position also involves maintaining knowledge of consumer and business banking products and digital services; opening consumer and business accounts; completing service requests; submitting credit applications; and educating customers about digital and self-service options. The banker collaborates with branch colleagues and partners and uses available resources and technology to serve customers accurately and efficiently. The role requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including criminal background and credit checks. The position works from a U.S. Bank location on all scheduled work days. Business-level proficiency in reading, writing, and speaking both Spanish and English is required.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking both Spanish and English.
Ability to complete and maintain NMLS registration, including required criminal background and credit checks.

Nice To Haves

Proven ability to build customer relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Assess customers’ financial needs and channel preferences, and recommend appropriate solutions.
Obtain and process customer and account information.
Explain and educate customers about available deposit and loan products and services.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Greet customers and process basic transactions while providing a consistent client experience.
Collaborate with branch team members and partners to serve customers.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging and self-service digital products and services.
Use available resources and technologies to optimize the customer experience and maintain operational accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension.