Relationship Banker I - Donelson Branch

Regions Bank•Nashville, TN

15d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience in person on the cash line and by phone while supporting customers’ financial wellness. The role builds personal connections while processing transactions, identifies how Regions can meet customer needs, and helps resolve customer service inquiries from beginning to end. It is an opportunity for candidates with teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service. The role educates customers about banking options and digital services, develops customer relationships, and supports branch goals while following bank procedures and applicable laws and regulations. The position is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week. It is located at the Donelson Lebanon Road branch in Nashville, Tennessee.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line and process deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card issuance or replacement, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch colleagues with basic tasks that help resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated or assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls using customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.