Relationship Banker I

Mascoma Bank • White River Junction, VT

7d • Onsite

About The Position

Mascoma Bank is hiring a Relationship Banker I for its Retail Team. The role serves as a first point of contact for customers, assisting with daily banking transactions and inquiries and providing exceptional customer service. The position covers the White River branches (Sykes and Maple St) and, when needed, West Lebanon, New Hampshire. The banker helps customers understand and use the bank’s products and services, supports account opening and application processes, and works to resolve customer issues and improve customers’ financial well-being. The role also requires safeguarding confidential and negotiable records and following bank policies and procedures, including applicable compliance, security, operational, and personnel policies.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency in problem-solving.
• Positive attitude and ability to work with people as part of a team.
• Flexibility to work varied schedules and locations, including Saturdays and early-morning drive-up hours.
• Professional appearance, grooming, and dress consistent with Mascoma Bank’s appearance policy.
• Ability to maintain the confidentiality and privacy of customer information.
• Successful completion of background and credit screenings as part of the hiring process.

Responsibilities

• Assist customers with daily banking needs, including deposits and withdrawals.
• Build and enhance customer relationships by resolving issues and identifying ways to improve customers’ financial lives.
• Explain relevant products and services to help customers identify options that make banking easier.
• Guide customers through account opening and application processes and set expectations for managing their finances.
• Maintain a helpful, friendly, and positive attitude in customer interactions.
• Take ownership of the customer experience and strive to provide first-contact resolution.
• Maintain a neat and orderly work area and properly secure negotiable and confidential records.
• Understand and adhere to Mascoma Bank policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operations, and personnel policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED