Relationship Banker I - 30 hours - Ipswich, MA

TD • Ipswich, MA

5d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by helping clients confidently pursue their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

Based in a bank location, the banker engages walk-in clients, manages leads, and conducts outbound outreach. They discover client needs, explain relevant options and risks in clear language, recommend personalized solutions, and provide ongoing guidance about TD products, services, and digital capabilities. The role also handles mortgage inquiries and referrals, supports clients’ financial well-being, and follows required policies, documentation, authentication, and compliance standards.

The position is scheduled for 30 hours. The listed pay range is $22.50–$29.00 USD. TD describes a total rewards package that includes base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition. Training, onboarding, development conversations, online learning, and mentoring programs are also described.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at the bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct goals-based discovery to understand clients’ needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Provide personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Set clear next steps and follow up to support clients’ long-term financial progress.
• Educate clients about TD products, services, and digital capabilities to simplify banking and support financial wellness.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries, refer clients for mortgage solutions, or conduct other residential lending activities.
• Follow policies, procedures, and regulatory requirements; maintain accurate documentation and strong risk awareness.
• Deliver a welcoming client experience and serve as the point of accountability for client concerns, resolving issues or escalating them in a timely manner.
• Identify opportunities to deepen relationships, retain clients, and improve client outcomes.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and continue developing risk and compliance knowledge.
• Share insights and best practices, collaborate with colleagues and partners, and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Training and onboarding.
• Access to an online learning platform and mentoring programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED