Relationship Banker I - 30 hours - Ipswich, MA

TD Bank • Ipswich, MA

3d • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards.

The banker engages clients through walk-in opportunities, lead management, and outreach; learns about their needs and priorities; and explains relevant products and services in clear, transparent language. The role delivers personalized solutions and next steps, provides ongoing guidance on TD products and digital capabilities, and supports clients’ financial well-being. It also includes responding to mortgage inquiries and referring clients for residential lending solutions.

The position is accountable for delivering a welcoming client experience, resolving concerns or escalating them appropriately, and building client relationships through accurate, compliant service. It requires completing required training, collaborating with colleagues and partners, sharing best practices, and contributing to a positive, inclusive team environment. The role is classified as a loan originator and mortgage loan originator under applicable regulations, with eligibility and registration requirements described in the posting.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution and eligible for NMLS registration as a registered mortgage loan originator.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government-agency findings.
• Ability to perform the listed physical and cognitive activities, including continuous sedentary work, use of standard office equipment, multitasking, concentration, reading, writing, and basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand clients’ needs and priorities.
• Explain banking options, features, benefits, and potential risks in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients to relevant products, services, or partners.
• Provide ongoing client guidance and education on TD products, services, and digital capabilities.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage or other residential lending solutions.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues or escalating them as needed.
• Identify opportunities to improve client outcomes, acquisition, retention, and relationship growth.
• Maintain accurate client information and documentation, follow authentication and identification standards, and comply with policies, AML laws, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.
• Meet applicable loan originator and mortgage loan originator eligibility and registration requirements.

Benefits

• Base salary and variable compensation or incentive awards, subject to plan eligibility.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED