Relationship Banker I - Ensley Branch - Pensacola FL

Regions Bank•Pensacola, FL

5d•$37,621 - $44,536•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person and by phone while processing transactions and helping improve customers’ financial wellness. The role focuses on building meaningful personal connections, identifying customer needs, and resolving customer service inquiries. It is suited to candidates with prior teller, limited banking, or retail sales experience who want to develop a banking career with growth opportunities. The successful candidate is ambitious and adaptable, has strong communication and personalized customer-service skills, and helps customers understand ways to bank through branch, digital, and other channels. The position is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act when hours exceed 40 per week. It is based at the Ensley branch in Pensacola, Florida.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card replacement, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about each customer’s relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer issues.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
May make outbound calls using generated customer and prospect leads to explain emerging technology and help meet customers’ financial needs.