Relationship Banker I - Camp Creek Branch

Regions Bank•Atlanta, GA

5d•$41,581 - $49,224•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. It is suited to candidates with teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and educates customers about ways to bank when, where, and how they choose. The position is full-time and incentive eligible. It requires tracking hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. The role is based at the Camp Creek Parkway location in East Point, Georgia.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience while processing deposits, withdrawals, payments, and other teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager; help ensure sound banking practices and identify and report operational risks.
Work toward branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help meet their financial needs.