Relationship Banker I - Batesville MS Branch

Regions • Batesville, MS

38d • $37,621 - $44,536

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customers’ needs, and helps resolve end-to-end service inquiries. It is suited to candidates with teller, limited banking, or some retail sales experience who are interested in career growth and development.

The successful candidate is ambitious and adaptable, with strong communication and personalized customer-service skills. They educate customers about banking options and Regions’ consumer products and digital solutions, and support branch goals while following applicable processes, procedures, laws, and regulations. The position is incentive eligible and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provide an optimal cash-line customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries about products and services and fulfill basic servicing requests, including card replacement, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop customer relationships and remain informed about customers’ relationships with the bank.
• Educate customers on standard consumer products and digital solutions, including mobile, online, and ATM banking.
• Assist branch and team members with basic tasks that support customer problem resolution.
• Refer customers to internal experts when complex financial goals or needs are identified.
• Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
• Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and help meet financial needs.

Benefits

• Eligible to participate in a formulaic incentive plan with potential incentives based on performance against defined metrics and goals.
• Eligible for overtime pay for hours worked in excess of 40 per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED