Relationship Banker I

CHEMUNG CANAL TRUST COMPANY N A•Canton, PA

41d•$17 - $27

About The Position

The Relationship Banker I provides customer service to new and established financial institution clients, processes cash transactions, and identifies opportunities to recommend and sell suitable products and services. The role supports deposit account opening and loan application processing, delivers follow-up service to strengthen client relationships, and helps meet individual and branch goals. It also includes maintaining operational and regulatory controls, assisting with equipment servicing, participating in coaching and meetings, and supporting training of new staff. The position may involve supporting multiple branch locations as needed.

Requirements

One year of experience in banking or a customer service position is preferred.
High school diploma or equivalent, with an emphasis in a business curriculum.
Demonstrated experience in banking and/or customer service.
Proficient analytical, mathematical, reading, and writing skills.
Proficient communication, interpersonal, and sales skills.
Comprehensive knowledge of operating policies and procedures affecting consumer services, and thorough knowledge of company consumer product and service features and benefits.
Basic computer skills, including Microsoft Outlook, Word, and Excel.
Ability to lift up to 50 pounds of coin.
Valid driver's license and ability to support multiple branch locations as needed.

Nice To Haves

One year of experience in a banking or customer service position.

Responsibilities

Process routine and complex branch transactions, including deposits, withdrawals, and loan payments; balance a cash drawer and guard against fraud.
Assist with maintaining and servicing bank equipment, including ATMs and Night Drops.
Research customer inquiries, order checks and debit cards, return calls, and address other customer service needs to support retention and identify sales opportunities.
Use needs-based assessment tools conversationally to assess customer needs and recommend and sell appropriate solutions in person and over the phone.
Open personal deposit accounts, enter and follow through on loan applications, and prepare required documentation in accordance with operational and regulatory requirements.
Follow up with clients after opening accounts to deepen relationships.
Deliver courteous and efficient service and maintain knowledge of industry trends and their effects on customers.
Seek opportunities to expand customer relationships, achieve individual and branch goals, and maintain working knowledge of bank products and services.
Participate in branch huddles, meetings, and one-on-one coaching sessions.
Follow legal, corporate, and regulatory procedures and other operational controls to safeguard client assets.
Assist with training and coaching new staff, provide on-the-job training, and serve as a backup trainer as needed.
May direct workflow by assigning ancillary duties on the Teller line as needed.
Maintain knowledge of relevant rules and regulations and conform to general performance expectations for employees.