Relationship Banker I - University Little Rock Branch
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways Regions can meet customer needs, and assists with end-to-end customer service inquiries. It is an opportunity for candidates with prior teller, limited banking, or some retail sales experience to begin a career with opportunities for growth, development, and upward mobility. The successful candidate is ambitious and adaptable, interested in educating customers about ways to bank, and has strong communication and personalized customer service skills. This full-time position is based at the University Little Rock branch in Little Rock, Arkansas. It is eligible for overtime for hours worked over 40 per week and participates in a formulaic incentive plan. The target compensation range is listed with a minimum of $35,640.99 and a median of $42,192.00; no maximum is specified.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide an optimal customer experience on the cash line and handle transactions such as deposits, withdrawals, and payments.
- Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop relationships with customers and remain informed about their relationship with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks that support customer problem resolution.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.
- Help achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
- May make outbound calls using customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
