Relationship Banker I - Altamonte Branch

Regions Bank•Orlando, FL

4d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve end-to-end service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want opportunities for career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized customer service. The position is full time and incentive eligible. It is eligible for overtime under the Fair Labor Standards Act, with time tracked for hours worked over 40 per week. The position is located at the Altamonte branch in Altamonte Springs, Florida.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to follow policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to manage multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.
Bilingual English and Spanish.

Responsibilities

Provide a consistent, optimal cash-line customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to educate them about emerging technology and help meet their financial needs.