Relationship Banker I

Chemung Canal Trust Com•Town of Colonie, NY

1d•$18 - $28•Onsite

About The Position

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services. This role involves accurately processing routine and complex transactions, assisting with bank equipment maintenance, researching customer inquiries, and utilizing needs-based assessment tools to analyze and uncover customer needs. The Relationship Banker I will recommend and sell appropriate solutions, open deposit accounts, input and follow through with loan applications, and maintain a strong understanding of industry trends and company products and services. The position also requires active participation in team meetings, adherence to operational controls, and assisting with new staff training. The role may involve directing workflow and ensuring compliance with all relevant rules and regulations.

Requirements

One year experience in a banking or customer service position preferred
High School Diploma or equivalent with an emphasis in a business curriculum
Demonstrated experience in banking and/or customer service
Proficient analytical and mathematic skills, along with reading and writing skills
Proficient communication, interpersonal and sales skills
A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services
Basic computer skills, including Microsoft Outlook, Word and Excel
Ability to lift up to 50 lbs. of coin
Valid driver's license. Must be able to support multiple branch locations as needed

Responsibilities

Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops.
Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
Confidently uses needs-based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone.
Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer.
Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services.
Actively participates in branch huddles, meetings, and one on one coaching sessions.
Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed.
May direct workflow by assigning ancillary duties on the Teller line as needed.
Maintains knowledge of all relevant rules and regulations.
Conforms to General Performance Expectations as identified for all employees.