Relationship Banker I - Stonegate - Parker, CO

U.S. Bank•Parker, CO

10d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide appropriate banking counsel. They assess customers’ needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with customers’ goals. The role includes proactive outreach and follow-up, maintaining knowledge of consumer and business banking products—including digital services—and providing a consistent client experience while completing basic transactions. Relationship Bankers collaborate with branch team members and partners, open consumer and business accounts, complete service requests, and submit credit applications. They educate customers about digital and self-service options and use available resources and technologies to deliver an accurate client experience and operational excellence. The role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The position requires working from a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal-background and credit-record requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ underlying needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Assess customers’ financial needs and banking channel preferences by asking questions and learning about their goals.
Engage and communicate with customers to identify and recommend solutions for new and existing clients.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve customers.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging and self-service digital products and services.
Use available resources and technologies to optimize the customer experience and ensure operational accuracy.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and an employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.