Relationship Banker I

Simmons Bank•Ozark, AR

About The Position

Simmons Bank is a regional community bank offering customers traditional banking services supported by technology. The Relationship Banker builds, expands, and retains client relationships, provides an exceptional client experience, and recommends financial solutions based on customers’ needs and goals. The role markets bank products and services through daily interactions, outbound calls, business visits, networking events, and periodic At Work events, while working toward individual and branch goals. Relationship Bankers receive training on relevant products, services, needs-based conversations, and tools. They may also assist with account servicing and maintenance, teller transactions, problem resolution, and other customer transactions. The position requires professionalism and a positive representation of Simmons Bank. Occasional travel may be required for meetings, training, bank conversions, and acquisition support, with minimal overnight or out-of-town travel.

Requirements

High school diploma or GED.
Two years of customer-facing and goal-oriented experience.
Ability to motivate and present information effectively in one-on-one and small-group settings.
Ability to work as part of a team in a fast-paced, evolving banking environment.
Registration with the National Mortgage Licensing System and Registry (NMLS), and/or ability to obtain an NMLS license after employment.
Proficiency with MS Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support; travel is sporadic with minimal overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Responsibilities

Recommend the bank’s full range of resources, including in-branch services, digital capabilities, and business partner resources.
Meet individual goals through required in-person and outbound calling activities, using a needs-based approach to share solutions and recommendations.
Open and close accounts, help customers select appropriate accounts, research customer accounts, and comply with BSA and CIP requirements.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, and assist with branch consumer loan portfolios.
Identify customer needs and refer customers to partner teams supporting small businesses, corporate and institutional partners, mortgage, and financial advisors.
Maintain client satisfaction by engaging customers and providing an optimal customer experience.
Perform departmental activities and documentation in compliance with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally while engaging customers to identify needs and recommend solutions.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.
Perform other duties and responsibilities as assigned.