Relationship Banker I- Lakewood, NJ (40 hours)

TD • Lakewood, NJ

1d • $23 - $29 • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

Working in a bank location, the banker engages clients through walk-in opportunities, lead management, and outreach; discovers their needs and priorities; explains relevant banking options in clear, transparent language; and connects clients with appropriate products, services, or partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and follows through on client needs.

The position also requires accurate documentation, sound risk awareness, compliance with applicable policies and regulations, and safeguarding client and bank information. The banker contributes to team success by completing required training, sharing insights, collaborating with colleagues, and supporting a positive and inclusive work environment. The position includes regular development conversations, training and onboarding, and access to learning and mentoring programs.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z and eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.
• Ability to perform the listed physical activities, including continuous sedentary work, multitasking, standard office equipment use, concentration, and reading, writing, and comprehending instructions; frequent sitting and standing; and occasional walking, lifting/carrying, and other listed movements.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct goals-based discovery to understand client needs and priorities, and explain relevant product and service options, including their features, benefits, and potential risks.
• Deliver personalized solutions and next steps by connecting clients with appropriate products, services, and partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital capabilities.
• Build and strengthen client relationships through consistent, personalized interactions that support acquisition, retention, and relationship growth.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when needed.
• Accurately capture client information, verify identification, maintain data integrity, and follow authentication, documentation, AML, risk, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with team members and partners; and contribute to a positive, inclusive work environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, online learning, and mentoring programs.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, with potential eligibility for cash and/or equity awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED