Relationship Banker I

First United Bank • Sherman, TX

7d • Onsite

About The Position

The Relationship Banker I is responsible for customer service, sales, and relationship management while meeting or exceeding established goals. The role serves as the single point of contact for customers, identifies their financial needs, and connects them with appropriate First United Bank products and services. The banker builds and maintains customer relationships, provides personalized service, and helps mentor employees in customer service and product matching. The position also requires accurate handling of transactions and compliance with bank policies and regulatory standards.

The role includes opening accounts and related products, answering routine customer questions, processing deposits, payments, and other transactions, handling cash and vault duties, and addressing customer concerns and account issues. The banker participates in sales campaigns, meetings, bank functions, and customer appreciation or community events as assigned. The position is located at the Sherman-Travis Street location.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Accuracy and attention to detail in daily work.
• Ability to read, write, and communicate verbally with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical thinking skills, including using logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening skills and a willingness to assist customers, understand their points, and ask appropriate questions.

Nice To Haves

• High school diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain basic knowledge of First United Bank products, services, procedures, policies, and applicable regulatory requirements, including the Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Follow established procedures accurately and efficiently for customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers' single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Attend meetings, bank functions, and customer appreciation or community events as requested or assigned.
• Provide excellent customer service by greeting customers, building rapport, and fostering customer loyalty.
• Interview customers to understand financial needs, match needs with bank products and services, and make referrals to staff or departments as appropriate.
• Open new accounts, certificates of deposit, and other bank products; answer questions, provide account-opening information, and complete and enter required paperwork.
• Assist customers with routine requests, including balance inquiries, statements, check copies, stop payments, holds, online banking, ACH, automatic transfers, direct deposits, wires, coin processing, notary services, and privacy-related matters.
• Process customer transactions promptly and accurately in accordance with bank policies, including checks, money orders, savings bonds, traveler's checks, cashier's checks, loan payments, and other service payments.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve cash-drawer proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues identified in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security duties, including opening and closing the bank and vault and ensuring the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including working in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions.
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program.
• Educational assistance and reimbursements.
• Opportunities for personal and professional growth.
• Award-winning workplace culture focused on faith, financial well-being, personal development, and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED