Relationship Banker I - Larchmont Village (Bilingual Spanish Preferred)

TD Bank•Larchmont, NY

3d•Onsite

About The Position

This banking professional brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards. The Relationship Banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs and priorities; explains relevant products and options transparently; and connects clients with appropriate products, services, or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and ensures accurate documentation and follow-up. The role is also accountable for resolving client concerns or escalating them as needed, identifying opportunities to grow and retain relationships, and safeguarding client and Bank interests by complying with applicable policies, procedures, AML requirements, and mortgage-originator regulations. The banker contributes to team success by completing training, sharing best practices, collaborating with colleagues, and participating in performance and development activities.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients on products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Eligibility for employment with a covered financial institution and registration as a mortgage loan originator under applicable regulations.
Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.

Nice To Haves

Bilingual Spanish preferred.
Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
Conduct goals-based discovery to understand client needs, priorities, and financial goals.
Explain product options, features, benefits, and potential risks in clear and transparent language.
Provide personalized solutions and next steps by connecting clients with appropriate products, services, and partners.
Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
Build and strengthen client relationships through consistent, personalized interactions.
Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
Maintain accurate client information and documentation, follow authentication standards, and comply with policies, procedures, and regulatory requirements.
Resolve client concerns end-to-end when possible and escalate issues when required.
Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
Participate in performance and development activities and contribute to a positive, inclusive work environment.