Relationship Banker I - Larchmont Village (Bilingual Spanish Preferred)

TD • Larchmont, NY

4d • $24 - $33 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, personalized solutions, and disciplined execution while adhering to risk and regulatory standards.

The position engages clients at a bank location through walk-in opportunities, lead management, and outreach; discovers client needs and priorities; explains relevant options clearly and transparently; and connects clients with appropriate products, services, or partners. It provides ongoing guidance on TD products, services, and digital capabilities, supports residential mortgage inquiries and referrals, and helps clients improve their financial well-being.

The banker is accountable for a welcoming, personalized client experience, resolving client concerns where possible, and escalating issues when needed. The role also requires accurate documentation, sound risk awareness, compliance with applicable policies and regulations, and collaboration with colleagues and partners. This position is subject to mortgage-loan-originator eligibility and registration requirements, as well as required background and credit checks.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Bilingual Spanish preferred.
• Teller or cash-handling experience in a financial institution preferred.
• Notary license, or ability to obtain one, preferred.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct meaningful, goals-based client discovery to identify needs and priorities.
• Explain relevant product and service options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing client guidance and education about TD products, services, and digital banking capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end when possible and escalate issues in a timely manner when required.
• Accurately capture and document client information, verify identification, maintain data integrity, and follow authentication and documentation standards.
• Comply with company policies, AML laws, regulatory requirements, and risk controls; identify and appropriately escalate discrepancies, material changes, or risk indicators.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners and contribute to a positive team environment.
• Participate in performance and development activities and contribute to team and organizational outcomes.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Training and onboarding.
• Access to an online learning platform and mentoring programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED