Relationship Banker I - Watertown, CT

TD • Watertown, CT

4d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards. Based at a bank location, the banker engages clients through walk-in opportunities, lead management, and outreach; discovers client needs; explains appropriate options; and connects clients with products, services, and partners. The role includes engaging clients on mortgage products and referring them for mortgage solutions or other residential lending activities.

The banker provides ongoing guidance on TD products, services, and digital capabilities; supports client concerns through resolution or escalation; and follows operational, identification, documentation, AML, and other compliance requirements. The position requires NMLS registration eligibility and is subject to specified background and credit checks. The role also includes required training, collaboration with team members, and participation in performance and development activities.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Clear and effective communication with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving ability in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, along with required applicant statements or certifications concerning government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire new clients and deepen relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand client needs, priorities, and financial goals.
• Explain relevant products and options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Maintain accurate follow-up and reinforce long-term client relationships through personalized interactions.
• Educate clients about TD products, services, and digital banking capabilities to support everyday banking and financial well-being.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming client experience and serve as the primary point of accountability for concerns, resolving issues or escalating them as needed.
• Identify opportunities to improve client outcomes, retention, and relationship growth.
• Follow company policies, procedures, and regulatory requirements; accurately capture client information and documentation and maintain risk awareness.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards in compliance with AML requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.
• Uphold TD’s code of conduct, ethical standards, brand, and client strategy.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED