Relationship Banker I

TD Bank • Summerville, SC

22d • Onsite

About The Position

The Relationship Banker I brings TD’s human, relationship-driven banking experience to clients by helping them work toward their financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

Based in a bank location, the banker engages walk-in clients, manages leads, and conducts outbound outreach. They discover client needs, explain relevant options and potential risks in clear language, recommend products or services, and provide guidance on TD products, services, and digital capabilities. The role also handles mortgage inquiries and refers clients for residential lending solutions.

The banker delivers a welcoming, personalized experience, helps resolve client concerns, and supports acquisition, retention, and relationship growth. They maintain accurate client information and documentation, follow applicable policies and regulations, identify and escalate risk indicators, and collaborate with colleagues and partners. The position is classified as a loan originator and mortgage loan originator under applicable federal regulations and requires eligibility for employment with a covered financial institution and registration with the NMLS. A satisfactory criminal background check and credit report check are required.

TD provides training and onboarding, ongoing development and performance conversations, access to an online learning platform and mentoring programs, and a competitive benefits plan. The work includes continuous sedentary work, operating standard office equipment, performing multiple tasks, and concentrating for long periods; sitting and standing are frequent, while walking and various other movements are occasional. Domestic travel is occasional; international travel is never required.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand client needs and priorities and explain suitable options, including features, benefits, and potential risks.
• Deliver personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital capabilities.
• Build client relationships through consistent, personalized interactions and support long-term financial progress.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when necessary.
• Promote client acquisition, retention, and relationship growth for the bank location.
• Maintain accurate client information and documentation, verify identification, follow authentication standards, and comply with AML and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators, and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights and best practices, collaborate with team members and partners, and contribute to a positive, inclusive work environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Competitive benefits plan
• Training and onboarding
• Access to an online learning platform and mentoring programs
• Variable compensation or incentive awards, including potential cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED