Relationship Banker I

First United Bank • Kingsland, TX

12d

About The Position

The Relationship Banker I provides customer service, sales, and relationship management while meeting or exceeding established goals. The role serves as customers’ single point of contact for First United Bank products and services, identifying customer needs and connecting them with suitable products, services, and internal referrals. The banker develops and retains customer relationships, provides personalized service, and helps educate customers and peers about banking offerings.

The position also handles account openings, routine customer requests, and a range of teller transactions while following bank procedures and applicable regulatory requirements. Responsibilities include managing cash and drawer limits, resolving account issues and customer complaints, and supporting the security of the bank and its grounds. The employee may perform other job-related duties or work in other areas as assigned.

The bank describes its culture as focused on care, community, learning, personal development, wellness, and helping people “Spend Life Wisely.” The position is located in Kingsland.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Ability to perform daily work exactly and accurately.
• Ability to read, write, and communicate verbally effectively with customers and co-workers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including using logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening skills, including giving others full attention, understanding their points, and asking questions as appropriate.
• High school diploma is strongly preferred.
• Some college is strongly preferred.
• One year of retail experience is preferred.
• Cash-handling experience is preferred.

Nice To Haves

• High school diploma.
• Some college.
• One year of retail experience.
• Cash-handling experience.

Responsibilities

• Maintain working knowledge of bank products, services, procedures, policies, and relevant regulatory requirements, including the Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Follow established procedures accurately and efficiently when performing customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Attend meetings, bank functions, and customer appreciation or community events when requested or assigned.
• Provide excellent customer service by greeting customers, building rapport, and helping foster customer loyalty.
• Identify customer needs through interviews and discussions, match needs with bank products and services, and make referrals to other staff or departments as needed.
• Open new accounts, certificates of deposit, and other ancillary products; answer questions and ensure required paperwork is completed and entered into the computer system.
• Assist customers with routine requests, including balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy matters.
• Process a variety of customer transactions promptly and accurately, including checks, money orders, savings bonds, traveler’s checks, cashier’s checks, loan payments, and payments for other services.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds as appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues on insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and helping ensure the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including working in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions.
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program.
• Educational assistance and reimbursements.
• Opportunities for personal and professional growth.
• An award-winning culture emphasizing faith, financial well-being, personal development, and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED