Relationship Banker I

CHEMUNG CANAL TRUST COMPANY N A•City of Corning, NY

7d•$20 - $23

About The Position

The Relationship Banker I provides customer service to new and established clients of the financial institution, including cross-selling products and services and handling cash receipts and payments. The role processes transactions, supports branch equipment, responds to customer service needs, opens accounts, and assists with loan applications while following operational and regulatory requirements. It also focuses on identifying customer needs, recommending appropriate solutions, deepening client relationships, and contributing to individual and branch goals. The position supports branch operations by participating in meetings and coaching, helping train new staff, and potentially directing workflow by assigning ancillary teller-line duties. It requires attention to customer service, sales, transaction accuracy, fraud prevention, and the safety and security of client assets. The employee must be able to support multiple branch locations as needed.

Requirements

High school diploma or equivalent, with an emphasis in a business curriculum.
Demonstrated experience in banking and/or customer service.
Proficient analytical and mathematical skills, as well as reading and writing skills.
Proficient communication, interpersonal, and sales skills.
Comprehensive knowledge of operating policies and procedures that affect consumer services.
Thorough knowledge of the features and benefits of company consumer products and services.
Basic computer skills, including Microsoft Outlook, Word, and Excel.
Ability to lift up to 50 pounds of coin.
Valid driver's license and ability to support multiple branch locations as needed.

Nice To Haves

One year of experience in a banking or customer service position is preferred.

Responsibilities

Provide customer service to new and established clients, including cross-selling products and services and handling cash receipts and payments.
Process routine and complex customer transactions, including deposits, withdrawals, and loan payments; balance a cash drawer and safeguard against fraud.
Assist with maintenance and servicing of bank equipment, including ATMs and Night Drops.
Research customer inquiries, order checks and debit cards, return phone calls, and address other customer service needs to support retention and identify sales opportunities.
Use needs-based assessment tools conversationally to identify customer needs and recommend and sell suitable solutions in person and over the phone.
Open personal deposit accounts and prepare related documentation; input and follow through on loan applications in accordance with operational and regulatory requirements.
Follow up with clients after opening new accounts to deepen relationships.
Provide courteous and efficient service, maintain awareness of industry trends affecting customers, and maintain working knowledge of bank products and services.
Seek opportunities to expand customer relationships and achieve individual and branch goals.
Participate in branch huddles, meetings, and one-on-one coaching sessions.
Follow legal, corporate, regulatory, and operational controls to protect client bank assets.
Assist with training and coaching new staff, perform on-the-job training, and serve as a backup trainer as needed.
May direct workflow by assigning ancillary duties on the teller line.
Maintain knowledge of relevant rules and regulations and conform to general performance expectations for employees.